|
Delivery Prices vary from different brands.
Crosswater, Bauhaus & Simpsons are Freee Delivery throughout mainland UK regardless of the size of the order.
HiB is Free Delivery for all orders over £100. Orders under £100 are £10.00
Quickstep & Aquastep are Free Delivery for all orders over £400. Orders under £400 are £35.
At times we can provide Free Delivery on flooring throughout the Northwest of England
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and the goods will not be left without a signature. From the time of receipted delivery any loss or damage to the goods shall be at your own risk. Any shortages must be recorded on the consignment note at the time of delivery. If you appoint someone else to receive and sign for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any damage or losses if they sign on your behalf.
If we attempt to deliver and you fail to be present, or appoint someone else to take delivery we reserve the right to charge.
The delivery will be made by a single driver, so please ensure at least one able bodied person is available to assist with the carrying.
The driver is NOT insured to take the goods inside your property, so therefore if the goods ordered are of heavy or bulky nature, it is strongly recommended that at lease two able bodied persons are available to get the goods inside the property.
Free Delivery
Free delivery applies to UK mainland deliveries only; we aim to deliver your goods within 7-10 working days. Please contact us for a price on non mainland deliveries. When an order is place at a weekend or on a public holiday, the order will be processed on the next working day and the delivery date will vary accordingly. We endeavour to delivery all goods on time, however delays are possible.
The date of delivery specified by us is an estimate only. We shall not be liable for any loss, cost, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.
We strongly advise you not to arrange a date for installation until you have received all your items and are happy with them. We cannot be liable for any losses caused by delayed delivery or pre-booked installers.
Back Orders
If your item is not in stock we will automatically put it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Returns
ALL bespoke items are non returnable (you will be notified at time of ordering)
You have 7 days to return unwanted items, however you will incur a 25% re-stocking charge. It is your responsibility to insure the items are returned to us and reach us in 100% resalable condition and unused. Failure to do so will result in you not receiving a credit. Clearly interiors recommend you take out carrier insurance as if the goods do not arrive in a resalable condition no refund will be made.
Please email us for a returns form, and then making sure goods are well packed send to
clearly interiors
Returns Dept
Unit 3, Holme Road
Burnley
Lancashire
BB12 0NR
If you have cancelled your order and the item has left our depot it is your responsibility to return the item to us. Providing the goods are in 100% resalable condition and you include your cancellation number you will not be charged re-stocking.
Do not mark the boxes in any way; this is classed as a non resalable condition.
A refund will be reimbursed to you within 28 days after the cancellation date.
Damaged on delivery
When you receive your delivery you must check the packaging for any obvious damage. If there is some damage to the packaging you must make a note of this on the drivers documents, we will not accept responsibility for damage claims if you have not noted this at time of receipt.
You have 24hours from the time of delivery to check inside the box(s) and report any damages. You must email sales@clearlyinteriors.com and a replacement will be sent ASAP.
Shortages & picking errors
All shortages must be recorded at time of delivery.
You have 72 hours to check through your goods for any incorrect items and report it to Clearly interiors.
|
 |
|
|
|
